Change your ticket date or time
Online ticket purchases cannot be refunded. However, you can reschedule your ticket for a different date or time through our ticket shop.
Go to www.hartmuseum.nl/en/ticketshop/. Click the H’ART Museum ticket tile.
Click the Manage order icon in the upper-right corner.
Enter your order number and email adress, then click Submit.
In the booking overview, click the Reschedule tickets icon. Select the ticket(s) you would like to reschedule and specify the quantity.
Choose a new date and preferred time slot. Review your order and click Confirm order.
After the transfer has been completed, you will receive a confirmation by email.
Can’t come to the museum? Please let us know on time so that another visitor can make use of your time slot, even if you have a Museum Pass or VriendenLoterij VIP-KAART. Contact us via 020 530 8755 or shop@hartmuseum.nl (during office hours Monday to Friday from 9:00 – 17:00).